Returns & Exchanges
Easy returns for your peace of mind
Return Eligibility
- Items received damaged or defective
- Items received do not match your order (wrong size, color, or product)
- Items must be unused, unwashed, and in original condition
- Original tags and packaging must be intact
Non-Returnable Items
- Items that have been worn, washed, or damaged by customer
- Items without original packaging or tags
- Sale / clearance items
- Custom or special order items
Return Timeframe
- Return request must be submitted within 3 days after receiving the item
How to Return
- Contact our customer service via WhatsApp or email
- Provide order number and reason for return
- Attach unboxing video and product photos
- Wait for confirmation from our team before shipping back
Return Shipping
- If the error is from us, return shipping will be covered
- If the error is from customer, shipping cost is borne by customer
Refund Policy
- Refund is processed after item inspection
- Refund will be issued within 3–7 working days
- Refund will be made via original payment method
Important Notes
We reserve the right to reject any return that does not meet the above conditions.
Please ensure you record an unboxing video as proof when receiving your order.